Frequently asked questions.

Shipping

The products are delivered by courier throughout the world. On average, in the areas covered by the courier, the value of transport is 5$. Orders over 60$ benefit from free shipping. If you are not in the access area, we will contact you to inform you of the additional rate.

Return policy

The return of the products can be made within 14 days, calculated from the moment of receiving the package. To return a product please send us an e-mails at info@springphoenix.com.

To start a return, you can contact us at info@springphoenix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@springphoenix.com.